Privacy Policy
At FragranticaSouk, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of the website.
1. Information We Collect
We may collect several types of information to provide and improve our services, including:
Personal Information
When you place an order, create an account, subscribe to updates, or contact us, we may collect personal details such as your name, email address, phone number, billing address, shipping address, and other information necessary to complete your request.
Payment Information
Payment details such as credit/debit card information or other financial data are processed securely through trusted third-party payment gateways. FragranticaSouk does not store or have direct access to your full payment information.
Website Usage Data
We automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, pages visited, time spent on the site, and referring URLs. This data helps us understand how users interact with our website and improve its performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process, confirm, and deliver your orders
- To manage payments, refunds, and customer accounts
- To provide customer support and respond to inquiries
- To improve website functionality, performance, and user experience
- To send order confirmations, shipping updates, and important service-related notifications
- To send promotional emails or marketing communications, where permitted by law and with your consent
- To detect, prevent, and address fraud, security issues, or misuse of our services
3. Sharing Your Information
FragranticaSouk does not sell, rent, or trade your personal information to third parties. However, we may share your information in limited circumstances, including:
Payment Processors: To securely process transactions
Shipping and Courier Partners: To deliver your orders
Service Providers: Who assist us with website hosting, analytics, marketing, or customer support
Legal Authorities: If required to comply with legal obligations, court orders, or government requests
All third parties we work with are required to handle your information securely and only for authorized purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, personalize content, and analyze website traffic. Cookies help us understand user behavior and improve our services. You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure absolute security but take reasonable steps to safeguard your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information, subject to legal requirements
- Opt out of marketing or promotional communications at any time
- To exercise these rights, please contact us using the details below.
8. Changes to This Privacy Policy
FragranticaSouk reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of the website after changes are made constitutes acceptance of the revised policy.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Email: privacy@fragranticasouk.com
10. Third Party Websites
AxiomThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AxiomThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AxiomThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.